Policies
Delivery policy
Last updated: 7 November 2026
This policy applies from the day the marketplace opens.
Where we deliver
ESmart Buy delivers within the United Arab Emirates, starting with Abu Dhabi and Dubai. We do not deliver outside the UAE.
Delivery times and fees
Each merchant delivers with its own team or through our delivery partners. The delivery options, the expected arrival time and any delivery fee are shown at checkout, before you pay. Some members' plans include free delivery.
Tracking and confirmation
You receive an order confirmation by email, SMS or in the app when payment is approved, and a message when your order is on its way. Most orders can be tracked live in the app.
If you are not at home
The driver calls you on arrival. If nobody is available, we arrange a second delivery at a time that suits you.
Contact
Delivery questions: hello@esmartbuy.ae.
ESMARTBUY COMMERCIAL BROKER – L.L.C – S.P.C · Licensed in Abu Dhabi · Economic licence CN-6769765 · Abu Dhabi, United Arab Emirates · hello@esmartbuy.ae