Terms of use

What ESmart Buy is

ESmart Buy is an online marketplace. Licensed merchants sell their own products through it; ESmart Buy acts as a commercial broker between the merchant and the customer and runs the platform, the payments and customer service. Each product page names the merchant who sells it.

Before launch

Until the marketplace opens, the site only describes the service and collects early-access and merchant sign-ups. Features, departments and membership benefits described here may change before launch; prices and final benefits are published at launch.

Accounts

• You must give true details and keep your login safe.
• A family account owner is responsible for the members they add and the limits they set.
• We may suspend an account used for fraud or in breach of these terms.

Orders and prices

Prices are in UAE dirhams (AED) and include VAT unless stated. An order is confirmed when payment is approved and you receive a confirmation by email, SMS or in the app, normally within minutes. A merchant may cancel an order it cannot fulfil, in which case you are refunded in full.

Content and intellectual property

The ESmart Buy name, mark, design and content belong to ESmart Buy or its licensors. Merchants are responsible for the accuracy of their product descriptions and for holding any licence their products need.

Sanctioned countries

ESmart Buy does not sell to, deliver to or accept payments from countries or persons under OFAC or UAE sanctions.

Law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi, and the courts of Abu Dhabi have jurisdiction. Questions: hello@esmartbuy.ae.